Return & Refund Policy
Last Updated: 2026.1.1
At ThePetalWeaver.com, every piece of jewelry is lovingly handcrafted using real preserved flowers, dried flowers, and delicate accessories.
Our policy distinguishes between Fixed Designs (Standard Collection) and Custom Orders to ensure fairness and quality for all customers. Please read the following guidelines carefully.
1. Policy by Product Type
A . Custom Orders (Bespoke Items)
Due to the personalized nature of custom orders, we do not accept returns, exchanges, or refundsonce the item has been shipped.
- Approval Process:During the creation process, we will communicate with you to confirm product details. We only ship after you have expressed satisfaction with the design.
- Final Sale:Once shipped, the sale is considered final and irreversible
B . Fixed Designs (Standard Collection)
For non-custom items, we accept claims onlyfor items that arrive damaged or defective. We do not accept returns for “change of mind.”
2. Damages & Mandatory Unboxing Video
To ensure fairness, we require all customers to record an unboxing video immediately upon receiving the package. This applies to both Custom and Fixed designs if a damage claim is made.
- Step 1:Inspect your package immediately upon arrival.
- Step 2:If you find major structural damage (non-human caused), you must contact us within 48 hours of delivery.
- Step 3:Send your unboxing video and order number to our support team for review.
Note: Claims without video proof or reported after 48 hours will not be accepted.
3. Handmade Nature & Minor Adjustments
Please understand that our products are handmade using materials like glue, wire, and natural flowers.
- Shipping Compression:Due to logistics, it is normal for flowers or leaves to be slightly compressed during transit. This is not a defect.
- DIY Adjustment:In most cases, the shape can be restored by gently adjusting the petals or wires with your fingers.
- Preservation:Preserved flowers may naturally fade slightly over time (usually after one year). This is normal wear and tear and is not grounds for a refund.
4.Response & Refund Timeline
We are committed to resolving your issues efficiently.
- Response Time:We will review your claim (via Email or WhatsApp) and respond within 24 hours on business days.
- Refund Processing:If your refund request is approved based on the damage assessment, we will initiate the refund to your original payment method within 24 hours of approval.
- Bank Disclaimer: Please note that while we process the refund instantly on our end, your bank or credit card company may take additional time (typically 5-10 business days) to post the funds to your account.
5. Contact Us
For any issues, please contact us with your order number and video proof:
Email: ThePetalWeaver@outlook.como
WhatsApp: +86 133 2896 5398
Free shipping over $70
We offer free shipping on orders over $70.
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Email us anytime at support@thepetalweaver.com