Privacy Policy
Brand: thepetalweaver
Effective Date: 2026.1.1
Last Updated: 2026.1.1
This Privacy Policy explains how thepetalweaver (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from [https://thepetalweaver.com/] (the “Site”), or otherwise contact us.
1. Who We Are
Business Name: thepetalweaver
Support Email: support@thepetalweaver.com
WhatsApp: +86 13328965398
Business Address: [Xiamen, Fujian, China]
If you are located in the EU/EEA or the UK, we generally act as the data controller for your personal data under GDPR/UK GDPR.
2. Personal Information We Collect
We collect personal information from you, automatically from your device, and from certain service providers.
A. Information You Provide
Identity & contact details: name, email address, phone number (if provided).
Order details: billing/shipping address, items purchased, order notes.
Account information: login credentials (if you create an account).
Customer support & communications: emails, contact form submissions, and messages you send us (including via WhatsApp).
- Reviews/feedback: any content you submit publicly or privately.
B. Payment Information
We use PayPal as our payment processor. We do not store your full card number. PayPal may process payments made via:
PayPal balance,
credit/debit card via PayPal,
Apple Pay via PayPal (where available),
Google Pay via PayPal (where available).
We may receive limited information such as payment confirmation, transaction ID, and fraud/risk signals.
C. Information Collected Automatically
Device & usage data: IP address, browser type, device identifiers, pages viewed, timestamps, referring URLs, clicks.
Cookies and similar technologies: used for cart/checkout functionality, preferences, analytics, and security.
D. Information from Service Providers
PayPal: payment status and transaction details.
Shipping/logistics providers: shipping and delivery updates (if used).
Hosting/technical providers: logs and security events (for reliability and fraud prevention).
3. How We Use Your Information
We use personal information to:
Process and fulfill orders (confirm orders, ship products, handle returns).
Provide customer support (respond to inquiries and after-sales service).
Operate and secure the Site (account access, cart/checkout, fraud prevention).
Improve our business (understand what works, fix bugs, optimize the experience).
Send transactional messages (order and shipping updates).
Send marketing communications (only where permitted and/or with consent; you can opt out).
Comply with legal obligations (tax, accounting, compliance).
4.Legal Bases (EU/UK)
For EU/EEA and UK users, we process personal data under one or more of:
Contract (to fulfill your order).
Legitimate interests (site security, fraud prevention, improving services).
Consent (for certain cookies and marketing where required).
Legal obligation (tax and compliance).
5. Cookies
We use cookies and similar technologies for essential site functionality (cart/checkout), remembering preferences, security, and analytics.
Your choices: You can control cookies through your browser settings. If you are in the EU/UK, you may also manage non-essential cookies through [Cookie Settings link] (if available).
6. How We Share Personal Information
We share personal information only as necessary:
A. Payment Processing (支付处理)
We share necessary information with PayPal to process payments and prevent fraud.
B. Shipping and Delivery
If you place an order, we share shipping details with logistics/carriers to deliver your package.
C. Technical Service Providers
We may share information with hosting and technical providers to operate the Site (e.g., reliability, security, debugging).
D. Legal Requirements
We may disclose information if required by law or valid legal process.
E. Business Transfers
If we undergo a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
We do not sell your personal information.
If we use advertising technologies that may be considered “sharing” under certain US state laws (e.g., California), you can opt out via [Do Not Sell/Share link] or cookie settings, where applicable.
7. International Data Transfers
We are located in China. Your information may be processed in China and other countries where our service providers operate. For EU/UK transfers, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) where required.
8. Data Retention
We keep personal information only as long as necessary:
Orders and tax records: retained as required by law/accounting.
Customer support records: retained to resolve issues and improve support.
Marketing data: kept until you unsubscribe.
Security logs: retained for a limited period to prevent abuse.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.
10. Your Rights
A. EU/EEA & UK Rights (GDPR/UK GDPR)
You may have the right to access, correct, delete, restrict processing, object, and data portability, and to withdraw consent.
B. US Rights (including California)
Depending on your state, you may have rights to know, access, correct, delete, and opt out of certain targeted advertising/sharing.
11. How to Contact Us and Exercise Rights
To request access, correction, deletion, or other privacy rights, contact us at:
Email: support@thepetalweaver.com
WhatsApp: +86 13328965398
We may ask for information to verify your identity (for example, your order email or order number).
12. Marketing Communications
You can opt out of marketing emails at any time by using the unsubscribe link in our emails. Transactional emails (order confirmations, shipping updates) are not marketing.
13. Children’s Privacy
Our Site is not intended for children under 16 (or under 13 where applicable). We do not knowingly collect personal information from children.
14. Third-Party Links
The Site may link to third-party websites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last Updated” date.
Free shipping over $70
We offer free shipping on orders over $70.
Secure payment
Secure checkout with PayPal
24/7 Email
Email us anytime at support@thepetalweaver.com