Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website https://thepetalweaver.com/ (the “Site”) and any purchases made through the Site. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least the age of majority in your jurisdiction to place an order. By using the Site, you represent that you have the legal capacity to enter into this agreement.
2. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a new “Last Updated” date. Your continued use of the Site after changes means you accept the updated Terms.
3. Products and Handmade Nature
Our products are handcrafted using dried and preserved botanicals and small embellishments. Due to the handmade process and natural materials, minor variations in color, petal shape, and arrangement are normal and are not considered defects.
Product images are for reference. We aim to match the overall style and tone of the purchased item.
4.Orders and Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline any order, including for suspected fraud, inaccurate pricing, or inventory issues. An order is confirmed only when we send an order confirmation email.
5. Pricing, Taxes, and Customs
Prices are shown on the Site and may change at any time. Unless stated otherwise, prices do not include duties, customs fees, or import taxes. International orders may require customs clearance; any duties/taxes are the buyer’s responsibility.
6. Payment
We accept PayPal as our payment processor, including PayPal checkout with credit/debit cards and PayPal-supported Apple Pay and Google Pay where available. Payments are subject to PayPal’s terms and policies.
7. Shipping and Delivery
Shipping times are estimates and not guarantees. Delays can occur due to customs, peak seasons, weather, or local carrier issues. Tracking may be provided depending on the route and carrier.
Risk of loss and title pass to you upon delivery to the carrier or as required by applicable law, unless otherwise stated.
8. Cancellations and Address Changes
If you need to cancel or change an address, contact us as soon as possible. Changes are generally possible only before the order ships, and cancellation may not be possible once production has started.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Service Policy and any product-specific terms displayed at checkout or on the product page. Please review the Service Policy before purchasing.
10. Care Instructions and Warranty Disclaimer
Our pieces require proper care. Please follow the care instructions provided on the product page or packaging. Damage caused by improper care, accidents, water exposure, chemicals, heat, or normal wear-and-tear is not covered.
To the fullest extent permitted by law, the Site and products are provided “as is” and “as available,” without warranties of any kind, except where warranties cannot be excluded under applicable law.
11. Intellectual Property
All content on the Site (including text, images, product designs, logos, and graphics) is owned by thepetalweaver or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
12. User Content
If you submit reviews, photos, or other content, you represent that you have the rights to share it. You grant us a non-exclusive, worldwide, royalty-free license to use, display, and reproduce such content for marketing and business purposes (unless you request removal where legally required).
13. Prohibited Uses
You agree not to:
violate any laws,
infringe intellectual property rights,
submit false or harmful content,
attempt to access restricted areas or interfere with Site security,
scrape or misuse Site data.
14. Limitation of Liability
To the fullest extent permitted by law, thepetalweaver will not be liable for indirect, incidental, special, or consequential damages, including loss of profits, arising from your use of the Site or products.
Our total liability for any claim will not exceed the amount you paid for the relevant order, except where such limitation is prohibited by law.
15. Indemnification
You agree to indemnify and hold thepetalweaver harmless from claims arising out of your breach of these Terms or misuse of the Site.
16. Governing Law and Disputes
These Terms are governed by the laws of [choose one: Hong Kong / Singapore / the State of California / England & Wales / People’s Republic of China], without regard to conflict-of-law principles.
Any dispute should first be addressed by contacting support@thepetalweaver.com. If unresolved, disputes will be handled in the courts of [chosen jurisdiction], unless consumer protection laws in your country provide otherwise.
17. Contact
Questions about these Terms:
Email: support@thepetalweaver.com
WhatsApp: +86 13328965398
Free shipping over $70
We offer free shipping on orders over $70.
Secure payment
Secure checkout with PayPal
24/7 Email
Email us anytime at support@thepetalweaver.com